Refund policy

We want you to be fully satisfied with your Lavix Boutique order. This policy explains how returns, exchanges and refunds work.

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:

• Unworn and unused, with no signs of wear.
• In its original packaging, including the box, dust bag, shopping bag, cards and any included accessories.
• Accompanied by proof of purchase (order number or confirmation email).

Reach us by replying to any order email you received from us, or on Instagram @lavixboutique with your order number and the reason for your return. We review your request and, once approved, send you an RMA number (Return Merchandise Authorization) along with return instructions.

• Pack the item securely with all original packaging and accessories.
• Write the RMA number clearly on the outside of the package.
• Ship the package back to the return address we provide with your RMA approval.

Returns sent without a valid RMA number may be refused or delayed. Please wait for RMA approval before shipping your item back.

Return shipping is the customer's responsibility, unless the return is due to a defective item or an error on our part. In that case, we cover the cost.

Refunds are issued once your returned item has been received and inspected by our team. Approved refunds are issued to your original payment method within 5 to 7 business days of us receiving and inspecting the item. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear on your statement.

Original shipping fees are non-refundable, except where the return is due to our error (wrong or defective item). Where a promotional free-shipping offer applied to your order, the value of that shipping will not be deducted from your refund.

We are happy to exchange an item for a different style, subject to availability. Contact us to start an exchange. If you prefer, you can also keep store credit.

A Made to Order handbag is requested from our supplier especially for you after your payment is confirmed. We will let you know when the order is placed.

• Cancellation before the order is placed with the supplier: full refund.
• Cancellation after the order is placed with the supplier: a fee of 30% of the order value is retained, covering the purchase, reservation and international shipping costs already incurred. The remainder is refunded to your original payment method within 5 to 7 business days.
• Once the handbag arrives, the return conditions in this policy apply.

If your handbag arrives with a defect, or we sent the wrong item, let us know within 30 days of delivery with photos or a video. Once confirmed, you choose an exchange for the same style (if available), full store credit, or a full refund, and we cover shipping both ways. Natural wear from use, damage from misuse or contact with chemical products are not considered defects.

Items marked as final sale at the time of purchase, and items showing signs of wear or damage not present at delivery, are not eligible for return.

Questions about a return? Reach us by replying to any order email you received from us, or on Instagram @lavixboutique.